At Samaya Store , customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You have the right to request a return within [ 7 or 14 days] of receiving your order.
To be eligible for a return:
The item must be unused and in the same condition you received it
The item must be in its original packaging
Proof of purchase (order number or receipt) is required
Non-Returnable Items
Certain items cannot be returned, including:
Opened or used products
Items marked as final sale
Shipping Costs
Original shipping fees are non-refundable
Customers are responsible for return shipping costs (unless the item is defective or incorrect)
Damaged or Wrong Items
If you receive a damaged or incorrect item:
If you receive a damaged or incorrect item:
Please contact us within [48 hours] of delivery
Include photos of the item
We will arrange a replacement or full refund at no extra cost